Wise Owls Club - Maidenhead

We provide breakfast, after-school and holiday care for children aged 3 to 13 years

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How do I book a place?

If you would like your child to join any of our activities, you must register the child first. There is a certain amount of information we must have in advance in order to be able to manage our activities, comply with legislation and offer your child the best care and security.

On-line bookings:

To register on line, choose register from the menu above and complete the registration procedures. When we receive your completed registration form , we will e-mail you with a confirmation and provide you with your own, unique registration number.

Once you have received your registration number, you will be able to log in on line and then select the booking option you require, following the on screen instructions to choose your activity.

For permanent After School and Breakfast Club bookings a deposit and joining fee is payable by credit/debit card at the time of making the booking. If you request a place and we are unable to accommodate that request, you will receive a full refund. If a place is available, we will confirm it by email. Should you then cancel the booking, we require 6 weeks notice in writing and we will refund your deposit as per our terms and conditions. Your booking is NOT confirmed until you have received confirmation.

Please note that you can book ‘ad hoc’ days for the After School and Breakfast Club but the registration procedure must still be completed. These places are booked quickly, so please check availability with the office first. Telephone 01628 620013.

We strongly recommend booking a visit to the club, with your child, so they will know what to expect on their first day. Please do book a visit through our office – we are available most days from 10am-2pm – telephone 01628 620013. Regrettably we cannot accommodate drop-in visits.

When to book:

For Breakfast and After-School clubs, the earlier you book the better – as we often have waiting lists for certain days. This is particularly important for September bookings, our busiest time of year. So, even if you do not know which school your child will be attending, you should register with us as soon as possible and then complete this information on the registration form later and make a booking then.

If you have a younger sibling please be aware they do not automatically get a place so please ensure you don’t forget to enrol them early!

Last-minute bookings can be accommodated if we have space and you have completed the registration procedures outlined above.

For Holiday Clubs, we open booking for each holiday half a term before (e.g. for Christmas holiday we open booking just after October half term). We recommend booking as soon as you can and at least 1 week before your child attends. We will try to accommodate last minute bookings if there is space, but we may have to make an additional charge for this.

What’s the difference between a permanent booking and an ad-hoc booking? Which will suit me better?

A permanent booking means you book the same days every week within term time, and we guarantee you that space every week. This means that you agree to pay for those days, regardless of whether you use all the sessions. An ad-hoc booking (a day or two at a time) offers more flexibility but is subject to availability, with permanent bookings taking priority.

I have a regular day booked, but I’d like to swap it to another day this week. Can I do this?

We cannot accommodate swaps of days, but you can book an extra day (subject to availability). This is because we organise staffing levels, order food and equipment, and pay rent according to the numbers of permanent bookings we have.

Do I pay for bank holidays/inset days/sick days?

Yes, we charge for inset days and bank holidays where they fall in our term dates (our term dates are available to view on our website). We also charge for sick days as in our terms and conditions, as we provided a place for your child according to your booking, and need to meet the costs incurred. Click here for relevant term dates.

If my child isn’t coming today after all, how do I let you know they won’t be attending?

Please contact us as soon as you know your child is not attending a booked session by contacting the office (see below) or by contacting the club directly on their mobile number.

For After School clubs:

If emailing the office on info@wiseowlschildcare.co.uk, please ensure you send the email no later than 2pm on the day in question. We will answer your email to let you know we have received it. (If you do not receive a response, please follow up with a phone call in case we have not received your email.)
After 2pm please phone/ text the club directly:
07724 641090 for Oldfield
07798 872990 for Courthouse
07935 211471 for Furze Platt
07708 577873 for Riverside

For Breakfast Club:

If contacting the office, please ensure you email info@wiseowlschildcare.co.uk or phone 01628 620013 no later than 1.45pm the day before the session. To contact the club after 1.45pm or on the day, please phone / text:
07704 111511 for Pinkneys Green
07798 872990 for Courthouse
07708 577872 for St Peters
between 7.30 and 9am.  We will always respond so contact us if you have not heard.

For Holiday Club:

Contact the office by emailing info@wiseowlschildcare.co.uk or phone 01628 620013. We will answer your email to let you know we have received it. (If you do not receive a response, please follow up with a phone call as we may not have received your email). Alternatively, contact the club from 8am to 6pm on:
07517 426027 for Highfield
07724 117235 for Jump In.
If your child is going on a trip in the morning, please let us know as early as possible.

Do you accept childcare vouchers?

Yes, we accept all childcare vouchers. We can provide reference numbers for several, so please contact the office and let us know which company you are using.You will also need our Ofsted number. For Oldfield After School Club, use EY492269, for Courthouse After School Club and Breakfast Club, use EY416753, for Furze Platt After School Club, use EY488311, for Holyport Scout Hut, use EY496172, for the Highfield Holiday Club use EY291729 and for Jump In (Slough) Holiday Club, use EY499863.  We need a copy of your remittance stating that you have paid via voucher or set up a voucher for the amount due.  We need this within 2 days of your booking.

Can I pay monthly?

We invoice for each half term rather than monthly, and ask that all customers pay the exact amount on the invoice. If you would like to pay this in instalments, you can request this by contacting accounts@wiseowlschildcare.co.uk.We do not recommend paying a monthly fixed amount, as this can cause confusion as to what credit / debit is on your account. If you use childcare vouchers, you can pay monthly into your voucher account, then on receipt of an invoice you can authorise the payment to us for the exact amount due.

I’d like to cancel my place. What notice do I need to give?

For Breakfast and After- School Clubs, we need minimum six weeks’ notice in writing (email to info@wiseowlschildcare.co.uk is fine). This applies whether you are just dropping one day, or leaving altogether.For the Holiday Club, we need a of minimum two week's notice in writing.  We will respond. If we have not done so, please contact us as we may not have received your letter/email.

Do you do a sibling discount?

We do not offer a sibling discount for our clubs. Instead, we aim to keep a fair price for each place

Do you offer Holiday Clubs on inset days?

We are not usually able to offer Holiday Clubs on inset days. Please check our term dates to see if your inset days are covered by the Holiday Clubs. (You can request a copy of our term dates from the office).

I’ve paid my invoice but I still received a reminder by email. Why is this?

Payments sometimes take time to show up in our account, especially voucher payments, and as reminders are sent out automatically they may overlap. We ask you to ignore the reminders if this is the case, or if you have already contacted us to inform us of when the payment will be made.If it has been longer than 10 days since you have sent your payment, and you still receive a reminder please contact us at info@wiseowlschildcare.co.uk as it may be that the payment has been lost and we will need to find out what has happened to it. However if you have not paid it is important that you pay on receipt of the reminder to avoid late payment fees.

Confirmation emails for your payment are sent once the invoice has been paid in full.

My child is attending a school trip and will be back at school later than usual. Can Wise Owls still pick him up?

If the children are arriving later than usual, we will be unable to collect them. We collect from several schools and waiting at one school can cause a delay for children at the next school; we also need all our staff back at the club as quickly as possible, to maintain ratios. You will need to have an alternative arrangement in place – one suggestion is to arrange for another parent to drop your child off at Wise Owls. Please remember to let us know what you have planned.